I was in the market for an outdoor infrared sauna for over a year now been searching and searching I finally came across a local company that is located in the bay area that not only walks you through the whole process but takes the time and explains the different technologies that are available on the market, and goes over all the bells and whistles that are needed and not needed at the time of the purchase. Not only that they took the time but they also saved me money at the end of the day with the purchase that I made. Thank you guys and all the best with the great service you offered me with my purchase!
Mike Simons JR.03/09/2016, 09:53
A company should be measured not on how well they respond when things go well, but how well they respond when things don't. This company surpassed all my customer service expectations. When a product arrived with some defects, they responded to my emails promptly and satisfactory. In addition their customer service rep Jacob has provided me with optimal service from the ordering process through installation and issue resolution.
In spite of the issues found with the product, overall the product value and quality is very good. Very reasonably priced for what you get.
I would definitely recommend this company to anyone out there in search of a Sauna. They are honest, fair, professional and customer-centric, something rarely seen these days. So glad I decided to purchase my Sauna here!
Yasmin Barnes-Valdes12/24/2015, 22:09
I spent a lot of time researching out door infrared Sauna's. I didn't like a lot of the online choices like Amazon, EBay, etc. I wanted to find a local company who could help me with my decision, set up, operation, etc., or any other problems I might have down the line. Infrared Sauna Guru was exactly what I was looking for. My order was delayed because of the strike at the shipping yard. This company offered to lend me a sauna until mine arrived (!), but we were fine with waiting. Once the Sauna arrived it was delivered to us it perfect condition. The company came out and helped install it. We love it! It's one of the best purchases we've made. Their prices were extremely competitive with other companies carrying the same product. Another wonderful thing about this company is that they have all the replacement parts and extra accessories should I ever need them. I would highly recommend this company for anyone looking for an indoor or outdoor sauna with excellent customer Service!!!!
Cathy D.12/01/2015, 02:10
Having health conditions I had to make sure my sauna was low EMF and had all health benefits infrared saunas are supposed to deliver. My husband checked himself and the heaters inside my sauna are indeed the highest quality and emit no EMF as advertised. After a month or use, I am already starting to feel the great benefits of my sauna. Thank you InfraredSaunaGuru.
Jessica Ackles10/15/2015, 12:23
Pre-Ordered my sauna because they were out of stock at the moment, told me it would be a couple of weeks until restock. They kept their promise and exceeded my expectations. The sauna is better than I imagined.
Ronald Smith10/05/2015, 14:23
The price match program is really the best. Got myself a very nice sauna with the best price on the market! Nothing is better than that.
Maxine Lester10/01/2015, 09:22
Very easy to assemble with a clear instructions from the manual. They also have on staff technicians to help on phone while you are installing the unit.
Victor Lui09/22/2015, 22:22
The outdoor cedar unit looks great in my backyard. Makes my pool area look like a hotel spa! A must have for any home owner that wants to make their home feel extra leisurely..
Paula Shorts09/16/2015, 17:22
Had a damaged sauna delivered to my door. InfraredSaunaGuru made it hassle free to return and replace. Great customer service. Very happy.
Dr. Brown09/09/2015, 21:21
Have not seen another company with as many different types of saunas all under one company. These guys keep up with the new updating market and always stay in reasonable price.